Dec 06, 2025

TCC Catalog 2018-19

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TCC Catalog 2018-19 [ARCHIVED CATALOG]

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Help Desk/Technical Support Certificate (6323)

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Program Purpose:
To prepare students for entry-level employment in help desk services and technical support.

Coursework in this program articulates into the Help Desk/Technical Support, A.S. (2137) degree program.

Program Length:
33 credit hours

Academic Division:
Business, Industry and Technology

Contact:
(850) 201-8352 or techedu@tcc.fl.edu

View Information about Graduation Requirements and Year of Entry .

View Gainful Employment Disclosure.

Course Information

Program Courses (33 credit hours)

CGS1060 Computer and Internet Literacy 3 credit hour(s) *
CNT2401 Introduction to Network Security 3 credit hour(s)
CTS2351 Network Administration and Management 3 credit hour(s)
CTS1131 Microcomputer Architecture 3 credit hour(s) **
CTS2132 Microcomputer Architecture II 3 credit hour(s)
CTS1134 Networking and Telecommunication 3 credit hour(s)
MNA1161 Introduction to Customer Service 3 credit hour(s)
CTS2225C Microsoft Specialist: Excel 3 credit hour(s)
CTS2155 Computer User Support 4 credit hour(s) (or approved substitute if not available; contact Computer Technology program chair)
Any college-credit course with a CGS, COP, CET, CTS or GRA prefix; or
IDS2941
; or course approved by TPP dean 5 credit hour(s)

Note:

* Exemption exam available.

** Current A+ certification for credit. Contact Business, Industry and Technology Division at (850) 201-8352 or techedu@tcc.fl.edu for more information.

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